American Express
Software Engineer II at American Express
American Express is hiring a Software Engineer II in Chennai, Tamil Nadu, India. The role details below come from the employer’s posting. You apply on the employer’s own site, and TechJobs360 never charges candidates.
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1. Job details
American Express
Software Engineer II
Chennai, Tamil Nadu, India
Not disclosed by employer
See the job description
On the employer’s site
2. Job description from American Express
We are seeking Associate Engineers to join the Operations Data and Analytics
organization. These are individual contributor engineering roles reporting
directly to the Director and focused on developing and supporting enterprise
capabilities across ServiceNow, IT Service Management, automation, integrations,
and operational engineering.
A primary focus of these positions will be the development and support of
enterprise capabilities for Incident Management, Problem Management, Change
Management, and the CMDB capabilities and configuration data that enable those
processes.
This role is intended for engineers who already have professional software
development or platform engineering experience and are looking to build deeper
expertise within a large-scale enterprise environment. This is an early-career
engineering position, but candidates should have experience working in a
professional technology organization and a demonstrated foundation in software
development.
Associate Engineers will work closely with experienced engineers while taking
ownership of increasingly complex development assignments. The role provides an
opportunity to develop deeper expertise in ServiceNow development, ITSM, APIs,
automation, CMDB, production engineering, and Site Reliability Engineering
practices.
RESPONSIBILITIES
* Develop, test, deploy, and support enterprise solutions on the ServiceNow
platform.
* Build and enhance ServiceNow applications, workflows, integrations,
automation, APIs, and platform capabilities.
* Develop capabilities supporting Incident Management, Problem Management,
Change Management, and CMDB.
* Assist in developing and enhancing CMDB functionality, configuration
relationships, integrations, and data capabilities that support Incident,
Problem, and Change processes.
* Develop features based on process, operational, and technology requirements.
* Help ensure configuration data can be effectively used for incident
investigation, problem analysis, change planning, impact assessment,
reporting, and operational decision-making.
* Create solutions that address process gaps and reduce manual effort.
* Write clear, maintainable, testable, and well-documented software.
* Troubleshoot defects and production issues, working with experienced
engineers on more complex problems.
* Participate in design and code reviews and incorporate feedback into
solutions.
* Take increasing ownership of applications, features, integrations, and
technical components as experience develops.
* Follow established ServiceNow architecture, engineering standards, and the
Amex development roadmap.
* Develop and apply working knowledge of ITIL and ITSM practices, with
particular emphasis on Incident Management, Problem Management, Change
Management, and Configuration Management.
* Develop an understanding of how Incident, Problem, Change, and CMDB
capabilities work together to support effective technology operations.
* Translate defined process and operational requirements into ServiceNow
solutions with guidance from experienced engineers.
* Develop workflows, automation, business rules, integrations, and supporting
capabilities across these ITSM areas.
* Work with process owners, SRE, Application Support, Operations Engineering,
and application teams to improve service-management capabilities.
* Help develop solutions that connect incidents, underlying problems, planned
changes, affected services, applications, infrastructure, and associated
configuration items.
* Identify process or technology gaps and work with experienced engineers to
develop sustainable solutions.
* Contribute to improving the quality, consistency, and usability of
operational and CMDB data supporting ITSM processes.
QUALIFICATIONS
* Develop and support integrations between ServiceNow and enterprise platforms
using REST APIs, web services, events, and related integration technologies.
* Work with structured data formats such as JSON and XML.
* Develop automation that reduces manual effort and improves engineering and
operational efficiency.
* Help develop reusable integration patterns and services.
* Develop and maintain integrations that populate, update, or consume CMDB and
operational data.
* Troubleshoot integration, data, and production issues, escalating or
collaborating with experienced engineers as appropriate.
* Look for opportunities to replace repetitive manual processes with effective
automation.
* Apply sound software engineering practices across application design,
development, automated testing, code review, deployment, and production
support.
* Develop maintainable, testable, and well-documented software.
* Use source control, automated testing, and CI/CD as part of the engineering
lifecycle.
* Participate actively in design discussions and code reviews.
* Apply feedback from senior engineers and incorporate established technical
standards and reusable patterns into development work.
* Develop an understanding of enterprise application architecture, reliability,
security, and maintainability.
* Participate in Agile planning, development, testing, deployment, and
retrospective activities.
* Remain current on relevant technologies and continuously develop technical
capabilities.
* Take increasing technical ownership and operate with greater independence as
experience grows.
At American Express, our culture is built on a 175-year history of
innovation, shared values
[https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership
Behaviors, and an unwavering commitment to back our customers, communities, and
colleagues. From delivering differentiated products to providing world-class
customer service, we operate with a strong risk mindset, ensuring we continue to
uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive
support for your holistic well-being and many opportunities to learn new skills,
develop as a leader, and grow your career. Here, your voice and ideas matter,
your work makes an impact, and together, you will help us define the future of
American Express.
We back you with benefits that support your holistic well-being so you can be
and deliver your best. This means caring for you and your loved ones' physical,
financial, and mental health, as well as providing the flexibility you need to
thrive personally and professionally:
* Competitive base salaries
* Bonus incentives
* Support for financial-well-being and retirement
3. Skills that usually matter in software engineering roles
General guidance from TechJobs360, not part of American Express’s posting. The job description above is what counts for this role.
| Area | What to be comfortable with |
|---|---|
| Languages | Java, Python, Go, C# or C++ |
| Frameworks & tools | A web framework, SQL and NoSQL databases, Git, cloud basics |
| Computer science basics | Data structures, algorithms, complexity |
| Ways of working | Version control, code review, testing, reading other people's code |
4. How to prepare for a Software Engineer II interview
Interview formats differ by company and team, so confirm the rounds with the recruiter. Most hiring loops for roles like this cover:
A recruiter call or an online test. Read the job description twice and be ready to explain how your experience matches it.
Often coding problems on arrays, strings, trees, graphs or dynamic programming, solved while you explain your thinking.
Often design and trade-off questions sized to the role: an API, a component, or a small system.
Answer with the STAR method (Situation, Task, Action, Result). Prepare two or three real stories: a hard problem you solved, a disagreement you handled, and something you learned quickly.
5. Take-home pay example (FY 2026–27, new tax regime)
An example for two common package sizes, not this job’s salary. Under the new tax regime (Section 115BAC) salaried employees get a standard deduction of ₹75,000.
| Component | Example: ₹12 LPA | Example: ₹24 LPA |
|---|---|---|
| Basic salary (40% of CTC) | ₹40,000 / mo | ₹80,000 / mo |
| Employee EPF (12% of basic) | -₹4,800 / mo | -₹9,600 / mo |
| Income tax (TDS) | -₹6,933 / mo | -₹32,450 / mo |
| Professional tax | -₹200 / mo | -₹200 / mo |
| Approx. in-hand | ₹81,344 / mo | ₹1,44,304 / mo |
Work out the take-home pay for your own offer, in either tax regime.
6. Questions and how to apply
How do I apply?
Use the apply button below. It opens American Express’s own application page.
Does TechJobs360 recruit for this job or charge a fee?
No. We list openings from employers’ career sites. American Express runs the hiring, and nobody should ask you to pay to apply.
Is this job still open?
We check listings against the employer’s page every day and take down jobs that have closed.
Should I apply if I don’t match every requirement?
Usually yes, if you meet most of the core requirements and can show you learn quickly. A referral from someone on the team can help your resume get read.
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