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Accenture Recruitment Drive 2020| Freshers | Service Desk Support | 2017 – 2020 Batch | BE/ B.Tech – CSE/ EEE/ ECE; B.Sc/ BCA/ B.Com/ BBA/ BA | Mumbai
Accenture Recruitment Drive 2020:Accenture hiring candidates for the role of Query Management,for Bengaluru locations. The complete details about Accenture Off campus Hiring For Freshers as follows.
About the Company:
Accenture plc is a multinational management consulting, technology services, and outsourcing company. Its incorporated headquarters have been in Dublin, Ireland since September 1, 2009.Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.
Accenture Recruitment Drive 2020:
|Job Role||Query Management|
|Qualification||BE/ B.Tech – CSE/ EEE/ ECE; B.Sc/ BCA/ B.Com/ BBA/ BA|
|Salary||Best In Industry|
- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
- You will also be responsible for closing the fault and complaints within SLA’s.
- You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.
- The Service Desk Voice Support team is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
- The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.
- They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
- Interaction is within own team and direct supervisor.
- Detailed instructions on all tasks will be provided at this role with close supervision.
- Decisions made impact own work and are closely supervised. Individual contributor as a part of a team with a predetermined, narrow scope of work.
- Please note that this role may require you to work in rotational shifts.
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How to Apply for Accenture Recruitment Drive 2020:
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