Amazon fresher off campus drive 2022 | any degree|4 LPA|Techjobs360
Amazon fresher off campus drive 2022:
|Job Role||KDP Support Analyst|
|Batch||2019/2020,2021 & 2022 Batch|
|Salary||INR.Best in Industry|
about amazon kindle team:
About the team:
Amazon’s Kindle Direct Publishing (KDP) is a self-service publishing service for publishing e-books to the Amazon Kindle store.
Roles and Responsibilities:
- Must be able to interact with an external parties like customers and suppliers comfortably.
- Process and respond to phone calls and emails received from publishers.
- Respond to queries sent to the KDP forums.
- Investigate payment concerns brought up by customers.
- Route payment concerns to Accounts Payable.
- Reprocess stuck books through the system.
- Route issues and bugs that need engineering expertise to the development teams.
- Remove certain content as it is identified by the QA team.
- Notify vendors that their content has been removed.
- Maintain and improve a knowledge base with unique vendor requests and their solutions.
- Work on developing responses for common questions
- Work with customer service manager in documenting process flows.
- Should be willing to work in night shifts.
- Should be a graduate.
- Excellent written and verbal communication skills required.
- Additional computer skills certifications in web technologies are preferable.
- Experience in web-enabled software products or services is highly preferred.
- Should be able to understand a complex problem and respond to publishers.
- Basic familiarity with web technologies and html is highly desirable.
- Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide when and to whom to escalate them.
- Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.
- Prior experience in process improvement initiatives or six sigma type of projects is preferred but not required
- College graduates preferred, mandatory.
Contract Role : This is a contract role for a period of 6 months.
- Domestic Relocation Provided: NO
- Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational – changes every 3 months’)
- Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3 months)
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