ANZ Hiring Freshers Analyst |Any Degree|Bangalore

February 21, 2021

145

Work completed within Banks set policies, procedures and standards and able to apply business knowledge in daily work.
Monitors progress on outstanding matters
Gain understanding of customer queries/concerns by gathering necessary information. Research customer requests by gathering all relevant information/data, ensuring all available avenues and sources of information are investigated.
Recognise issues requiring escalation and act accordingly.
Develop sound relationships with ANZ customers & ANZ staff by maintaining two-way communication.
Handle queries from ANZ customers & staff. Provide continuing liaison with customers through to final resolution. Answer all emails and calls in a professional manner.
Contact customer to keep them informed in accordance with current processes.
Process items/events with timeliness and accuracy.
Work Allocation and Prioritising and distributing initial work received to various team members
Staff communications, staff meetings rostering and work distribution
Resolve and/or escalate complex matters to the Manager in a timely manner
Focus on continuous improvement of the process
Be a back-up for the Production Lead and assist in the following activities:
Dealing with production related issues raised by staff
Accurate & timely reporting of work results to the Team Leader on a daily basis.
Process Skills and Cross Skilling
Attendance & Unscheduled leaves
Adhering to and living ANZ Values
Adhering to Standard Code of Conduct

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