ANZ Hiring Freshers Analyst |Any Degree|Bangalore

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Work completed within Banks set policies, procedures and standards and able to apply business knowledge in daily work.
Monitors progress on outstanding matters
Gain understanding of customer queries/concerns by gathering necessary information. Research customer requests by gathering all relevant information/data, ensuring all available avenues and sources of information are investigated.
Recognise issues requiring escalation and act accordingly.
Develop sound relationships with ANZ customers & ANZ staff by maintaining two-way communication.
Handle queries from ANZ customers & staff. Provide continuing liaison with customers through to final resolution. Answer all emails and calls in a professional manner.
Contact customer to keep them informed in accordance with current processes.
Process items/events with timeliness and accuracy.
Work Allocation and Prioritising and distributing initial work received to various team members
Staff communications, staff meetings rostering and work distribution
Resolve and/or escalate complex matters to the Manager in a timely manner
Focus on continuous improvement of the process
Be a back-up for the Production Lead and assist in the following activities:
Dealing with production related issues raised by staff
Accurate & timely reporting of work results to the Team Leader on a daily basis.
Process Skills and Cross Skilling
Attendance & Unscheduled leaves
Adhering to and living ANZ Values
Adhering to Standard Code of Conduct

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ANZ Hiring Freshers Analyst: