BirlaSoft Off Campus Drive | Product Support Engineer BE/BTech/MCA

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BirlaSoft Off Campus Drive

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BirlaSoft Off Campus Drive | Product Support Engineer| BE/BTech/MCA

BirlaSoft Off Campus Drive:The CK Birla Group is a growing US$2.4 billion conglomerate that has a history of enduring relationships with renowned global companies. With over 25,000 employees, 41 manufacturing facilities, 21 service delivery locations and numerous patents and awards, the Group’s businesses are present across five continents

About BirlaSoft:

We operate across six industries: Automotive, Technology, Home and Building, Infrastructure, Healthcare and Education. Our customer base includes some of the world’s best-known companies and we also enjoy partnerships with several global leaders.

As part of the multibillion dollar diversified The CK Birla Group, Birlasoft with its 10,000 employees, is committed to continuing our 158-year heritage of building sustainable communities. Birlasoft combines the power of domain, enterprise and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design thinking approach makes societies more productive by helping customers run businesses.

BirlaSoft Off Campus Drive:

Job Role Product Support Engineer
Job Category IT Jobs
Qualification Any degree
Total Vacancies Multiple
Experience Freshers/Exp (3-5Years)
Salary Best in industry.
Job Location Pune
Last Date ASAP

Job description:

  • Birlasoft is a partner of SAP across ERP Implementations, Product Support and Cloud Development. This partnership is more than 2 decades and has been consistently evolving towards expansion. SAP Business Intelligence is one such Product Suite that has been a crucial product offering in the space data analytics and has a customer base of more than 10,000.
Key Responsibilities:
  • Issue Solving – Troubleshooting and providing technical resolution on issues reported by customers through tickets, chat or expert mode, for enterprise product suite like SAP Analytics, Business Intelligence, etc.
  • Knowledge Transfer – Continuous technical upskilling for self and the peers, documentation of accrued knowledge
  • Additional Tasks
Key Tasks:

1) Case Solving – on Portal and Expert Chat

  • Resolve known errors by means of documentation – SAP Notes, Knowledge Base Articles, solved customer incidents, documentation, WIKI or verifying customized entries or hardware parameters
  • Perform root cause analysis and provide solutions in complex environments for specific fields/areas
  • Achieve a high level of customer satisfaction through individual case work
  • Escalate on time and good quality – keep incidents aged days to a minimum
  • Enterprise Support KPI adherence
  • Very High incident handling
  • Maintain and follow your personal development plan by attending e-Learning Lessons and Remote Learning Sessions, Classroom Training, Coaching and on the job training
  • Participate in weekend support activities as required
  • Provide extended and 24 hour coverage if required
  • Report errors to development organizations
  • Involvement in case reduction tasks like creation of Knowledge Base Articles and notes, contribution in community and, forums

2) Knowledge Transfer

  • Coaching and Mentoring
  • Continuous Knowledge Management contribution by Creating Knowledge Base Articles and WIKI Documents.
  • Deliver standard application/technology trainings and workshops
  • Perform knowledge transfer to internal staff and external customers & partners
  • Produce e-Learning Content (Forums/Wiki to help with incident deflection)
  • Drive creation of Knowledge in area of expertise and drive proactive proliferation of knowledge created externally and internally

3) Additional Tasks

  • Product specialization – be a product expert in at least one product area
  • Develop deeper technical skills like reading code / debugging / creation of small corrections where applicable / SQL
  • Work as a functional expert in de-escalation and war rooms (Engage in critical customer situations – e.g: CIM escalation, account escalation)
  • Participate in internal projects driven by internal requirements
  • Be involved in CoE/IMS activities driven by business requirements
  • Take initiatives improving the team’s performance and efficiency

Other Off Campus Jobs:

       Company Name                 Location          Apply Link
              Google        Bangalore/Hyderabad        Click here
              Zoho          Chennai        Click here
               TCS          Hyderabad        Click here
             Cognizant          Chennai        Click here
              Oracle          Bangalore        Click here
            Hexaware         Across India         Click here

How to Apply For BirlaSoft Off Campus Drive:

TO Apply:  Click Here

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