BT Off Campus Hiring 2021:BT hiring candidates for the role of Campus Trainee(126146) for the Gurugram, India location. The complete details about BT Off Campus Hiring 2021 as follows.
BT Off Campus Hiring 2021:
BT Group plc is a British multinational telecommunications holding company headquartered in London, England. It has operations in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the United Kingdom, and also provides subscription television and IT services
BT Off Campus Hiring 2021:
- Job Position:- Trainee
- Job Location:-Gurgaon
- Salary:- As per Company Standards
- Excellent English verbal and written language skills along with good typing (minimum 40 speed) and multi-tasking skills
- Be flexible to work in rotational shifts
- Good questioning and listening skills
- Good empathy and customer ownership skills
- Good cross-cultural awareness to be able to effectively communicate with UK customers
- Good objection handling/diffusing/complaint handling skills
- Good customer interaction skills with the ability to recognise the customers’ needs
- Good self-management (Attendance/Break Management/Adherence/AHT/Wrap)
- PC literate with good system navigation skills
- Good Data input skills
- Good Problem solving
- Good MS Office (Excel, Word, Outlook) skills
- To resolve the queries / concerns being raised by the customer promptly and accurately in line with the agreed SLAs. The work will be allocated in the queue in the form of Chat or back office wherein an individual will be responsible to resolve the concerns / queries raised or have to provide accurate information to the customer.
- This involves working on chat & back office (inbound and outbound) queues basis the alignment. Need to understand the customer query / concern and take appropriate action accordingly. This can involve a certain amount of investigative work, checking for process via different tools.
- Working as part of a team to consistently deliver good customer experience / satisfaction and operational targets including quality measures.
How to Apply for BT Off Campus Hiring 2021:
- Eligible and Interested candidates may apply through online mode.
- Application Link: Click Here
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