Genpact Off Campus Recruitment | Trainee for Across India

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Genpact Off Campus Recruitment | Trainee for Across India | Trainee for Across India

Genpact Off Campus Recruitment:Genpact is hiring candidates for the role of DG – Management Trainee – customer services-HIG010807 for the Hyderabad, India location. The complete details about Genpact Off Campus Recruitment are as follows.

Genpact Off Campus Recruitment:

Job Position:- DG – Management Trainee – customer services-HIG010807

Job Location:- Hyderabad, India

Salary Package:- As per Company Standards

Roles & Responsibilities:-

Team Lead is expected to spend seventy percent (70%) of their time dedicated to coaching, shadowing, and supporting their agents directly. Effective use of key dashboards and call activity reporting to ensure excellent performance
Ability to identify and grow talent, lead, motivate and coach team members to establish and develop an effective team; identify outliers and manage team’s performance to continuous achieve targets
Leading day-to-day operations – ensure consistent quality and efficiency across various channels. Ensure consistent performance to achieve targets and service levels
Effective communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by agents
Able to adapt quickly to changes in workflows/processes/procedures/product features
Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization
Able to clearly outline current performance drivers of their market and action to continuously improve

How to apply for Genpact Off Campus Recruitment Application Process

Apply link: Click Here


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