Genpact Recruitment Drive 2021:Genpact began in 1997 as a unit within General Electric. Its charter was to provide business process services to GE’s businesses. During the eight years that followed, it began to manage a wide range of processes across GE’s financial services and manufacturing businesses.
Genpact Recruitment Drive 2021:
In January 2005, the company became independent and began to serve clients outside of GE. The company name, Genpact, is designed to convey the business impact it generates for its clients. In August 2007, it was listed on the NYSE under the symbol ‘G’. Since then the company has grown from 32,000 employees and revenue of US$823 million, to 77,000+ employees and revenues of US$2.57 billion (2016).
Bachelor’s degree in related field, or equivalent work experience!
E2E solid understanding of P2P activities (Procure to Pay) which includes Invoice processing, statement reconciliation, dispute resolution, procurement and Supplier accounting.
Understanding of Invoice processing life cycle as followed in Coupa.
Knowledge of Supplier Information Management (SIM).
SAP / Service Now knowledge Preferred
Excellent communication, over phone, email and chat.
Proactive problem solving, analytical demeanor and customer centric approach.
MS office tools like Excel, PowerPoint and Outlook.
Provides level 2 support for Coupa Procure to Pay (P2P) global platform.
Lead P2P system, including handling errors and improving functionality.
Interpret end-user business requirements to develop and/or modify technical design specifications to configure the platform for efficient utilization.
Forecast Revenue and Margins for the biz based on lead indicators and identify risks/opportunities in advance to help prioritize resource allocations
Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication
Understand data mapping of Coupa data to SAP systems, bulk data uploads, maintenance of integration with SAP systems, configuration updates in the system, build and maintain customer catalogues and work with customers on transaction (PO/Invoice) processes
Use Coupa skills to trouble-shoot configuration issues
Collaborate with various cross functional teams to resolve the issues.
Responsible for handling customer requests within the prescribed SLA. Able to work in a driven environment, meet the critical metrics efficiency quality and provide customer happiness
Understanding of the Coupa Platform functionality and capabilities, knowledge of Coupa integrations with SAP and master data.