Hewlett Packard Enterprise Recruitment:Hewlett Packard Enterprise hiring candidates for the role of Customer Solution Associate, for the Chennai, Tamil Nadu location. The complete details about Hewlett Packard Enterprise Recruitment 2021 as follows.
Hewlett Packard Enterprise Recruitment:
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
Should have had experience working in troubleshooting applications, handling customers.
Email etiquette
Willingness to work 24*7
Job Description:-
Provide professional solutions to the company end-users, dealers, and service providers originating from unresolved escalated case issues received via telephone and written correspondence.
Provide an escalation link for the company field employees, executives, and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.
Job responsibilities:
Day-to-day query handling
Troubleshooting Skills
Coordinating with Various support teams(IT/GBS/Business SME)
Generate Daily reports
Elevating SD/IM tickets with IRC
Monitoring UMC room
Handling SR Dash Chat/Telephone Queries
Query resolution and replying to client emails
Tracking & Maintaining data
Meeting customer demands ( Turnaround Time & Accuracy parameters)
Participating in business calls with clients
Analyzing root causes and resolving
End to End process understanding, perspective and performing the role
How To Apply For Hewlett Packard Enterprise Recruitment:
Apply Link :-Click Here(apply before the link expires)
