IBM Off Campus Recruitment 2021|Experience: 0-2 Years| Technical Support Associate|Hyderabad

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IBM Off Campus Drive 2021

IBM Off Campus Recruitment 2021|Experience: 0-2 Years| Technical Support Associate|Hyderabad

IBM Off Campus Recruitment 2021 :IBM hiring candidates for the role of Technical Support Associate, for the Hyderabad location. The complete details about IBM Off-Campus Recruitment 2021 as follows

IBM Off Campus Recruitment 2021:

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Job Role Technical Support
Qualification B.E/B.Tech/Any Degree
Experience 0-2 Years
Batch 2020 & Earlier
Job Location Hyderabad
Test Location Hyderabad
Interview Date ASAP

 

IBM Off Campus Recruitment 2021

Detailed Eligibility:

  • Minimum 0-2 years of experience in IT Industry
  • Proficient to ensure customer issues are resolved in the most timely and effective manner possible
  • Demonstrable ability to handle various tasks or projects with changing priorities.
  • Experience to utilize available time efficiently in order to achieve effective and efficient results
  • Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
  • Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
  • Ability to identify basic hardware parts and aware of basic hardware concepts
  • Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
  • Questioning skills /probing skills, as relevant to the issue and level of the caller.
  • Find opportunity and implement process improvements
  • Ability to empathize and work with customers in real-time to resolve issues.

Job Description:

  • As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.
  • Job Reponsibilities:
  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
  • Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product-related technical issues experienced by customers
  • Providing remote Infrastructure support delivery and performing problem cause analysis
  • Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
  • Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
  • Anticipating customer needs and effectively addressing concerns related to their issue or resolution
  • Providing direct technical assistance to customers via phone, email, and chat.

How to Apply for IBM Off Campus Recruitment 2021:

All interested and eligible candidates can apply for this drive online by the following link and attend the drive.

Apply: Click here. (Expired)

Other Off Campus Jobs:

       Company Name                 Location          Apply Link
             Accenture        Across India        Click here
              Zoho         Chennai        Click here
             Byjus         Across India        Click here
             Cognizant         Chennai        Click here
            Amazon        Hyderabad        Click here
             BT        Gurugram        Click here

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