Informatica Off Campus 2020:Informatica hiring candidates for the role of Associate Software Engineer. Since March 2020, company INFA Team have been working remotely to do our part to slow the spread of COVID-19.
Bachelor’s Degree in Computer Science, Information Systems or a related technical discipline
Experience either as a technical support engineer for enterprise application or as an implementation consultant, with experience in front-line contact with customers/Clients via phone and e-mail. Experience in second and/or third line support is an advantage.
1+ years of experience in database
Excellent grasp of relational database management theory and practice.
Experience in various operating systems such as Windows, UNIX/Linux
Strong understanding of relational databases like Oracle, SQL Server, MySQL
Excellent Analytical skills and strong attention to details.
Excellent Communication skills.
Must possess critical thinking, problem solving, and decision-making skills.
Excellent interpersonal and collaborative skills.
Experience with Web Services/WSDL, SOAP, XML, XML Schemas, Java, and J2ee Servers is an added advantage
Utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements
Identify and analyze issues, make recommendations, and implement solutions
Utilize knowledge of business processes, system processes, and industry standards to solve complex issues
Analyze information and make evaluative judgements to recommend solutions and improvements
Conduct testing and debugging, utilize script tools, and write basic code for design specifications
Assess applicability of similar experiences and evaluate options under circumstances not covered by procedures
Develop working knowledge of Citi’s information systems, procedures, standards, client server application development, network operations, database administration, systems administration, data center operations, and PC-based applications
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
0-2 years of relevant experience
Experience in programming/debugging used in business applications
Working knowledge of industry practice and standards
Comprehensive knowledge of specific business area for application development
Working knowledge of program languages
Consistently demonstrates clear and concise written and verbal communication
Education: Bachelor’s degree/University degree or equivalent experience.
Constructively work together as a team, sharing ideas.
A high degree of analytical and problem solving abilities.
A natural leader who strives for excellence and is known for his/her prodigious technical ability.
Possess good communication and customer-relationship skills – responsiveness, sensitivity, diplomacy
Comfortable working both independently and collaboratively.
Advanced problem-solving skills and technical aptitudes that allow you to adapt to new circumstances and to learn quickly when facing new problems and challenges.
Apply your superior technical Skills to meet service request SLAs, meet and exceed customer expectations.
– As an integral part of the Global Customer Support team, you will provide technical support for Informatica products. The Software Engineer will be responsible for ensuring our customers’ success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.
Additional responsibilities include but are not limited to the following:
Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue
Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
Analysis of exceptions and logs to isolate root cause and help in product’s usability and improve end-user experience
Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledge base articles
Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools
Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
Understands impact of work on the feature/product/team
Continuously enhancing knowledge through trainings and e-learning courses
Helping customers succeed
Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
Provide regular reports for management that measure the effectiveness of the technical support function.
Navigating COVID-19 and Beyond:
Since March 2020, our INFA Team have been working remotely to do our part to slow the spread of COVID-19
During this time, work-life balance and the well-being of our team has been a priority for us. In lieu of not being in the office, our teams are actively participating online via video chats. You’ll find groups connecting for online games, virtual break rooms, online training, yoga, morning coffee, and so much more!
We’re also offering all teammates the ability to expense home office items (monitor, chair, desk, etc…) to ensure that you’re as comfortable as possible
How to Apply for Informatica Off Campus 2020:
All interested and eligible candidates can apply for this post online by the following link as soon as possible.