Business Operations Associate (GIFT City)

Job Description

About Groww:
We are a passionate group of people focused on making financial services accessible to every Indian through a multi-product platform. Each day, we help millions of customers take charge of their financial journey. Customer obsession is in our DNA. Every product, every design, every algorithm down to the tiniest detail is executed keeping the customers’ needs and convenience in mind. Our people are our greatest strength. Everyone at Groww is driven by ownership, customer-centricity, integrity and the passion to constantly challenge the status quo.
 
Are you as passionate about defying conventions and creating something extraordinary as we are? Let’s chat.
 
Our Vision
Every individual deserves the knowledge, tools, and confidence to make informed financial decisions. At Groww, we are making sure every Indian feels empowered to do so through a cutting-edge multi-product platform offering a variety of financial services. Our long-term vision is to become the trusted financial partner for millions of Indians.
 
Our Values
Our culture enables us to be what we are — India’s fastest-growing financial services company. It fosters an environment where collaboration, transparency, and open communication take center-stage and hierarchies fade away. There is space for every individual to be themselves and feel motivated to bring their best to the table, as well as craft a promising career for themselves.
The values that form our foundation are:

Radical customer centricity
Ownership-driven culture
Keeping everything simple
Long-term thinking
Complete transparency

About the RoleWe are looking for a detail-oriented and execution-focused Business Operations & Analyst professional to support the day-to-day operations of our US Stocks business under Groww IFSC. This role will be responsible for business monitoring, operational execution, customer grievance management, and ensuring critical business metrics remain within defined thresholds.The ideal candidate should possess strong analytical skills, operational discipline, and the ability to coordinate effectively across internal and external stakeholders to ensure seamless business operations and superior customer experience.
 
LocationGIFT City, Ahmedabad, Gujarat
 
Key ResponsibilitiesBusiness Monitoring & Operations

Track and monitor daily business volumes, transaction values, and key operational metrics
Maintain operational dashboards and ensure timely reporting of business performance
Identify deviations, exceptions, or breaches in key metrics and proactively escalate them to relevant stakeholders

Stakeholder Coordination & Issue Resolution

Coordinate with internal teams, partners, and external stakeholders to resolve operational issues and restore metrics to expected levels
Drive timely closure of operational incidents and track corrective actions
Ensure smooth execution of established operational processes and controls

Customer Operations & Grievance Management

Manage end-to-end customer grievance resolution for the US Stocks business
Ensure adherence to defined turnaround times (TATs) and service standards
Act as a liaison between customers and internal teams to facilitate timely issue resolution
Identify recurring customer issues and drive root-cause analysis

RAA Payout Operations

Support and ensure accurate and timely execution of RAA payouts for US Stocks customers
Coordinate with relevant teams to ensure smooth processing and reconciliation of payouts

Customer Insights & Process Improvement

Capture, categorize, and track customer pain points and operational challenges
Generate actionable insights from customer feedback and operational data
Work with business and product teams to improve processes, customer experience, and operational efficiency

Preferred Background

Experience in banking, brokerage, fintech, wealth management, or capital markets operations
Prior exposure to customer grievance management and operational monitoring
Understanding of US Stocks, international investing, or cross-border investment products will be a strong advantage
Experience working within regulated financial services environments is preferred
3 – 4 years of relevant experience