Business Operations Manager – Telco

About the Role:

We are seeking a Business Operations Manager to drive end-to-end operations for our Telecom Value-Added Services (VAS) business. The role will be responsible for ensuring seamless execution of telecom operations, managing operator relationships, coordinating with cross-functional teams, and driving operational excellence across business initiatives.

Key Responsibilities:

– Own and manage end-to-end business operations for Telecom VAS products and services.
– Act as the primary point of contact for telecom operator partners and ensure smooth execution of day-to-day operations.
– Build and maintain strong relationships with key stakeholders across telecom operators and internal teams.
– Monitor operational performance, identify issues proactively, and drive timely resolution.
– Coordinate with Product, Technology, Content, Finance, and other cross-functional teams to ensure seamless service delivery.
– Manage operator onboarding, service launches, and ongoing operational requirements.
– Track business KPIs, prepare operational reports, and provide actionable insights to leadership.
– Drive process improvements to enhance operational efficiency and customer experience.
– Ensure adherence to SLAs, governance frameworks, and business commitments.
– Support revenue growth initiatives by working closely with business and partnership teams.

Qualifications & Experience:

– Bachelor’s degree in Business, Engineering, Telecommunications, or a related field.
– 7+ years of overall experience with at least 3 years of relevant experience in Telecom VAS, Telecom Operations, Business Operations, or Account Management.
– Proven experience in managing telecom operator relationships and business operations.
– Strong understanding of Telecom Value-Added Services (CRBT, Digital Content, Subscription Services, or related telecom products).
– Experience working with multiple stakeholders in a fast-paced business environment.

Required Skills:

– Business Operations ManagementTelecom VAS Domain Knowledge
– Stakeholder & Client Management
– Account ManagementService Delivery & Operations Excellence
– Problem Solving & Analytical Thinking
– Cross-functional Collaboration
– Reporting & Performance Monitoring
– Excellent Communication and Relationship Management Skills

Preferred Experience:

– Experience working with telecom operators and managing operator-led business initiatives.
– Exposure to CRBT and other digital telecom service ecosystems.
– Experience handling large-scale operational programs and business-critical deployments.

What Success Looks Like:

– Smooth and efficient execution of telecom business operations.
– Strong stakeholder relationships and operator satisfaction.
– Timely delivery of operational commitments and service launches.
– Continuous improvement in operational performance and business outcomes.