Client Implementation Analyst 1-2 Years

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Job Description

Title: Client Implementation AnalystLocation: DLF Infinity Tower A, Sector – 25 A, DLF Phase-II, Gurgaon Note: Description – Person will be required to manage lobby by being at meter greeter, handle basic queries of clients with regards to their savings and current accounts, receiving client instructions and raising service requests for the clients.Specific/ mandatory skills: Should be able to communicate in English.Experience range: Not mandatory but if has some banking experience, it will be preferable.Open to considering fresher candidates (Yes/No): YesOpen to considering relocation/ non-local candidates (Yes/No): NoContract duration: 6 monthsShift timings: 9.30 am – 6.30 pm.Number of days work from office: 5/6 days a week Description: Handling walk in clients and their queriesLobby ManagementChecking client instructions and receiving the sameRaising Service requests for the client instructions in systemGuiding clients to various staff/team based on client requirements.Educating clients on basic banking like Online Banking etc.Co-ordinating with other backend teamsHandling of Event Driven Reviews for Existing CustomerBasic individual and Non-Individual KYC screeningAccount maintenance and customer instructions processingTo follow up with Doc Verification Unit for clearance of case exceptionsTo co-ordinate with assigned branches for clearance of cases Your key responsibilities Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits).Ensure complete resolution of all assigned cases with 100% accuracy.Effective closure of assigned NLS cases leading in reduction of customer turnaround time.Any suspicious transaction/activity must immediately be reported to the supervising officer.Overall upkeep of desk as per clean desk policy standards. Your skills and experience Preferably1-2 years of relevant experience in a bank or financial institution of reputePreferably a Postgraduate (MBA preferred), but at least Graduate

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