Snowflake
Snowflake is hiring a Cloud Support Engineer, AI/ML (Night Shift) in IN-Pune. The salary has not been published by the employer. Everything below comes from the employer’s own posting, with the apply link going directly to their careers portal.
About this role
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact.
We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
CLOUD SUPPORT ENGINEER — AI/ML & PROGRAMMABILITY (NIGHT SHIFT)
Location: Pune, India
Snowflake's Support team is expanding. We're looking for a Cloud Support Engineer who enjoys working with data and solving a wide variety of problems, drawing on hands-on experience across operating systems, database technologies, big data, data integration, connectors, and networking.
Our mission is to make Snowflake the preferred platform for running all AI, ML, data science, and data engineering workloads. You'll join a highly productive, fast-moving team supporting Snowflake Cortex and our ML product lines — work that is central to delivering on Snowflake's AI Data Cloud mission.
Snowflake Support is committed to providing high-quality resolutions that help customers deliver data-driven business insights and results. We are a team of subject matter experts working collectively toward our customers' success, building partnerships by listening, learning, and connecting.
Snowflake's values shape how we deliver world-class Support: putting customers first, acting with integrity, owning initiative and accountability, and getting it done.
As a Cloud Support Engineer, you'll be the technical partner our customers turn to for guidance on using Snowflake effectively. You'll also be the voice of the customer to our product and engineering teams, surfacing feedback and improvements. Beyond individual cases, you'll help build knowledge across the team and contribute to strategic initiatives that improve how we work.
Depending on business needs, you may be assigned to one or more Snowflake Priority Support customers. In that capacity you'll develop deep familiarity with their use case and how they use the platform, delivering the service that enables them to get the highest levels of continuity and performance from their Snowflake implementation.
AS A CLOUD SUPPORT ENGINEER AT SNOWFLAKE, YOU WILL:
– Drive technical solutions to complex problems, providing in-depth analysis and guidance to Snowflake customers and partners via email, web, and phone
– Adhere to response and resolution SLAs and escalation processes to ensure fast resolution of customer issues
– Investigate issues using the Snowflake environment, connectors, third-party partner software, and internal tools
– Troubleshoot customer use cases built on Snowflake's Cortex and ML stack, working across Python runtimes and relevant ML libraries
– Investigate, evaluate, and compare Large Language Models to help customers get maximum value from Snowflake's AI capabilities
– Work with customers to resolve programmability-related issues, including DevOps and Kubernetes
– Document known solutions to our internal and external knowledge bases
– Report well-documented bugs and feature requests arising from customer submissions
– Partner with engineering teams to prioritise and resolve customer requests
– Participate in a range of Support initiatives
– Provide support coverage during holidays and weekends based on business needs
OUR IDEAL CLOUD SUPPORT ENGINEER WILL HAVE:
– 2+ years of experience in a technical support environment or a similar technical, customer-facing function
– Bachelor's or Master's degree in Computer Science or a related discipline, or equivalent practical experience
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Links directly to the employer’s own application form. Free to apply.
What the pay looks like
Snowflake has not published a salary for this role. That is normal — many employers only discuss pay once you reach the offer stage. Ask the recruiter for the range early so you do not spend weeks on a process that cannot meet your number.
Whatever figure you are quoted is CTC, not take-home. Employer PF, gratuity and any variable component sit inside it. Our in-hand salary calculator converts a CTC figure into a realistic monthly number.
Before you apply
Never pay to apply. No genuine employer charges a registration fee, security deposit or training cost. Any request for money is a scam, without exception.
Apply through the employer’s own domain. The button above points at Snowflake’s careers portal. If you reach this role through a message or email instead, navigate to the company’s site yourself rather than following the link.
Hold back personal documents. Bank details and identity documents belong at the offer stage, confirmed over official company email — never during a chat-app conversation.
Common questions
Is this listing genuine?
Yes. The apply button links to the requisition on Snowflake’s own applicant tracking system, not to a third-party form. TechJobs360 never charges candidates.
How current is it?
This listing was published on 2026-09-25 and is checked against the employer’s portal daily. If Snowflake closes the requisition, the page is withdrawn. Openings can still close between checks, so treat the employer’s own portal as authoritative.
What are the eligibility requirements?
Snowflake lists this as a 2-5 role. Exact eligibility — degree, batch year and cut-offs — is set by the employer and stated on the official posting.
How do I apply?
Use the apply button above. It opens Snowflake’s official application form — there is no TechJobs360 step in between and no account needed here.
TechJobs360 is an independent career-information platform and is not the employer for this role. Eligibility, compensation and deadlines are set by Snowflake and can change without notice. Always confirm current details on the official portal before applying. We never charge candidates a fee.
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