Snowflake
Snowflake is hiring a Cloud Support Engineer (Night Shift) in IN-Pune. The salary has not been published by the employer. Everything below comes from the employer’s own posting, with the apply link going directly to their careers portal.
About this role
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact.
We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers' success. We form partnerships with customers by listening, learning, and building connections.
Snowflake's Support team is expanding! We are looking for a Cloud Support Engineer to join our team. As a Cloud Support Engineer, your role is to delight our customers with your passion and knowledge of the Snowflake AI Data Cloud. Customers will look to you for technical guidance and expert advice regarding the effective and optimal use of Snowflake. You will be the voice of the customer regarding product feedback and improvements for Snowflake's product and engineering teams.
You will develop a strong understanding of each customer's use case and how they leverage the Snowflake platform, delivering exceptional service that enables them to achieve the highest levels of continuity and performance from their Snowflake implementation. Based on business needs, you may be assigned to work with one or more Snowflake Priority Support customers.
You will play an integral role in building knowledge within the team and participate in initiatives for organizational and process improvements.
Ideally, you have worked in a 24×7 environment, handled technical case escalations and incident management, worked in technical support, been on-call during weekends, and are familiar with database release management.
AS A CLOUD SUPPORT ENGINEER AT SNOWFLAKE, YOU WILL:
– Drive technical solutions to complex problems, providing in-depth analysis and guidance to Snowflake customers and partners via email, web, and phone
– Adhere to response and resolution SLAs and escalation processes to ensure fast resolution of customer issues that exceeds expectations
– Use the Snowflake environment, connectors, third-party partner software, and internal tools to investigate and resolve issues
– Analyze and tune query performance, and provide clear recommendations for improvement
– Document known solutions in the internal and external knowledge base
– Report well-documented bugs and feature requests arising from customer-submitted requests
– Partner with engineering teams to prioritize and resolve customer requests
– Participate in a variety of Support initiatives
– Provide support coverage during holidays and weekends based on business needs
OUR IDEAL CLOUD SUPPORT ENGINEER WILL HAVE:
– Bachelor's or Master's degree in Computer Science or a related discipline, or equivalent practical experience
– 2+ years of experience in technical support or a similar technical, customer-facing function
– Excellent written and verbal communication skills in English, with strong attention to detail
– Ability to work in a highly collaborative environment across global teams
– Hands-on experience with at least one major RDBMS
– Strong SQL skills, including data types, aggregations, and analytical/window functions
– Working knowledge of query lifecycle, query profiles, and execution plans, with the ability to interpret query logic and troubleshoot performance
– Experience querying and transforming semi-structured data formats such as JSON and XML
– Working experience…
Links directly to the employer’s own application form. Free to apply.
What the pay looks like
Snowflake has not published a salary for this role. That is normal — many employers only discuss pay once you reach the offer stage. Ask the recruiter for the range early so you do not spend weeks on a process that cannot meet your number.
Whatever figure you are quoted is CTC, not take-home. Employer PF, gratuity and any variable component sit inside it. Our in-hand salary calculator converts a CTC figure into a realistic monthly number.
Before you apply
Never pay to apply. No genuine employer charges a registration fee, security deposit or training cost. Any request for money is a scam, without exception.
Apply through the employer’s own domain. The button above points at Snowflake’s careers portal. If you reach this role through a message or email instead, navigate to the company’s site yourself rather than following the link.
Hold back personal documents. Bank details and identity documents belong at the offer stage, confirmed over official company email — never during a chat-app conversation.
Common questions
Is this listing genuine?
Yes. The apply button links to the requisition on Snowflake’s own applicant tracking system, not to a third-party form. TechJobs360 never charges candidates.
How current is it?
This listing was published on 2026-09-15 and is checked against the employer’s portal daily. If Snowflake closes the requisition, the page is withdrawn. Openings can still close between checks, so treat the employer’s own portal as authoritative.
What are the eligibility requirements?
Snowflake lists this as a 2-5 role. Exact eligibility — degree, batch year and cut-offs — is set by the employer and stated on the official posting.
How do I apply?
Use the apply button above. It opens Snowflake’s official application form — there is no TechJobs360 step in between and no account needed here.
TechJobs360 is an independent career-information platform and is not the employer for this role. Eligibility, compensation and deadlines are set by Snowflake and can change without notice. Always confirm current details on the official portal before applying. We never charge candidates a fee.
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