Configuration Manager with Security Clearance

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CCS GlobalTech

Job Title: Configuration Manager
Location: US-VA-Ashburn
Clearance Required: US Citizen Experience Requirements:
Bachelor’s Degree • Strong customer interfacing experience • Experience with ITIL practices • 5+ years experience with Configuration / Change Management • Experience with Microsoft applications including Word, Excel, and Outlook, Ticketing systems such as ServiceNow • Strong communication skills • Excellent analytical and problem-solving skills, with meticulous attention to detail. Required Certifications: ITIL Service Management Foundation Certification (ITILv4) Preferred Qualifications: ITIL Certification Essential Requirements: US Citizenship is required. .Job Duties
Our programs support multiple Federal agencies, including the Department of Defense, and are often focused on the space initiatives of our government customers. • Identify and document all configuration items (CIs) within our IT environment, including hardware, software, documentation, and other components. • Work with different teams and implement ICR, CR, EBF, Routine CR, and firewall requests as needed. • Maintain a ticketing system and or Config Management database to accurately track and manage all CIs and their relationships. • Implement and enforce configuration management policies, standards, and procedures to ensure consistency and accuracy across the organization. • Conduct regular audits and reviews to verify the accuracy and completeness of configuration data. • Develop and implement change management processes and procedures to effectively control and manage changes to the IT infrastructure. • Evaluate change requests for potential impact on existing configurations, services, and systems, and assess risks accordingly. • Ensure that changes are properly documented, tested, and authorized before implementation to minimize disruptions and mitigate risks. • Collaborate closely with IT teams, stakeholders, and vendors to gather information, assess requirements, and implement changes in alignment with business objectives. • Communicate effectively with all relevant parties to ensure awareness of upcoming changes, potential impacts, and resolution of any issues or conflicts. • Provide training and guidance to IT staff on configuration and change management processes, tools, and best practices.

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