The position will require an individual to solve customer support issues by visiting the end-user’s location, specifically in a retail environment. Experience in all areas of Apple Devices is critical. The technician will be physically located at the customer’s facility providing support to equipment and systems including servers, point of sale (POS), security, workstations, office equipment, telephone equipment, network gear, printers and system software and application re-imaging, as well as portable and stand-alone end-user devices. Travel is required.
RESPONSIBILITIES
Perform field services duties as required by the incident;
Inventory/Asset Management activities
Perform Installs, moves, adds, changes (IMAC);
Assist with store opening /closing / remodel
Operational monitoring;
Incident and Problem determination and resolution;
Technical support and break-fix;
Software re-imaging;
Troubleshoot network connectivity within the site;
Disaster Recovery support activities at supported sites;
Point of Sale (POS) equipment support including the following:
register base;
register display;
register printer;
register keyboard;
debit pin pad;
barcode hand scanner and cables;
integrated payment terminal
bed scanner;
presentation scanner;
controller;
software reloads;
coin dispenser; and
price verifiers;
IOS devices and peripherals
fiscal devices
Back of house equipment support including, but not limited to:
server;
office workstation;
reader board support;
printer;
Axis print sharing device;
time clocks;
hand-held ordering device; and
RF access point / wireless access point (WAP);
Security Equipment support
Network gear support including, but not limited to:
