Coinbase
Coinbase is hiring a Engineering Manager – Customer Experience AI in Remote – India. The salary has not been published by the employer. Everything below comes from the employer’s own posting, with the apply link going directly to their careers portal.
About this role
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Coinbase’s Consumer Engagement and Experience (CEE) Surfaces team owns the front door to support for millions of customers: help.coinbase.com, social support, and Athena, the knowledge platform used by CX agents. We are rebuilding these experiences to be AI-native, with retrieval, generation, and agentic resolution at the core. We’re hiring an Engineering Manager to lead and scale the team responsible for these surfaces. You’ll set technical strategy and 12-month direction for AI-assisted self-service support, improving automated resolution quality and customer satisfaction while meeting Coinbase’s standards for safety, privacy, reliability, and cost. What you’ll do Lead a high-ownership engineering team building Help Center, social support, and agent knowledge experiences. Own end-to-end delivery of self-service discovery, conversational and agentic resolution, intelligent routing, escalation, and human handoff. Define architecture for secure, reliable, scalable systems spanning search, knowledge retrieval, chat orchestration, CRM, and ticketing integrations. Establish evaluation harnesses, quality metrics, feedback loops, and safeguards for accuracy, groundedness, privacy, and safety. Partner with Product, Design, CX Operations, Data, Compliance, Legal, Privacy, and Security on roadmaps, metrics, and execution. Evaluate build-versus-buy options and operationalize third-party solutions. Break complex initiatives into milestones and drive iterative delivery through experiments, A/B tests, and measured rollouts. Own SLAs, SLOs, monitoring, incident response, and operational readiness. Coach, develop, hire, and retain exceptional engineers while fostering an inclusive, collaborative culture. Communicate progress, risks, and tradeoffs clearly to technical and non-technical stakeholders. Required Skills and Experience: 8+ years of software engineering experience delivering customer-facing products or platforms. 3+ years managing high-performing engineering teams, including hiring, coaching, performance management, and team health. Production experience with LLM-powered systems, such as RAG, agentic workflows, or tool/function calling, and a strong understanding of quality and safety measurement. Experience building and operating distributed systems at scale, including reliability, security, performance, and incident response. Strong technical judgment, execution skills, product sensibility, and ability to create structure in ambiguous environments. Experience partnering across technical and non-technical teams. Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality Experience with customer support, knowledge search, or AI-assisted customer experiences. Experience with shared infrastructure, cloud platforms, Kubernetes, Terraform, CircleCI, or Buildkite. Experience with SQL/NoSQL, gRPC, GraphQL, Kafka, or message queues. Proficiency in Ruby or Go, or ability to ramp quickly. Job ID – P75782 Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision). Annual base salary range (excluding equity and bonus): ₹9,424,500 — ₹9,424,500 INR Application Limit: Candidates may…
Links directly to the employer’s own application form. Free to apply.
What the pay looks like
Coinbase has not published a salary for this role. That is normal — many employers only discuss pay once you reach the offer stage. Ask the recruiter for the range early so you do not spend weeks on a process that cannot meet your number.
Whatever figure you are quoted is CTC, not take-home. Employer PF, gratuity and any variable component sit inside it. Our in-hand salary calculator converts a CTC figure into a realistic monthly number.
Before you apply
Never pay to apply. No genuine employer charges a registration fee, security deposit or training cost. Any request for money is a scam, without exception.
Apply through the employer’s own domain. The button above points at Coinbase’s careers portal. If you reach this role through a message or email instead, navigate to the company’s site yourself rather than following the link.
Hold back personal documents. Bank details and identity documents belong at the offer stage, confirmed over official company email — never during a chat-app conversation.
Common questions
Is this listing genuine?
Yes. The apply button links to the requisition on Coinbase’s own applicant tracking system, not to a third-party form. TechJobs360 never charges candidates.
How current is it?
This listing was published on 2026-08-14 and is checked against the employer’s portal daily. If Coinbase closes the requisition, the page is withdrawn. Openings can still close between checks, so treat the employer’s own portal as authoritative.
What are the eligibility requirements?
Coinbase lists this as a 2-5 role. Exact eligibility — degree, batch year and cut-offs — is set by the employer and stated on the official posting.
How do I apply?
Use the apply button above. It opens Coinbase’s official application form — there is no TechJobs360 step in between and no account needed here.
TechJobs360 is an independent career-information platform and is not the employer for this role. Eligibility, compensation and deadlines are set by Coinbase and can change without notice. Always confirm current details on the official portal before applying. We never charge candidates a fee.
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To apply for this job please visit www.coinbase.com.