Field Desktop Support L3


Tata Consultancy Service Limited

Tier 3 (L3) IT infra support is the final line of support and comprises a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, a Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues.
• Inventorymanagement for Server/Network equipments.
• GALC requests -setting up terminal, creation, physical/virtual.
• Pre-shift checks- GALC/ICS, servers, systems, DPS,etc.
• Change requests -port activations, switch installs, cabinet remediation (ups/hvac), Preventive.
• Maintenanceactivities (UPS/HVAC/Generator).
• NetworkDrops/setup assistance/ Confirmation – Change controls, switch install, power,network.
• &n bsp; drop, vlan,firewall, Other network tasks.
• Time card boxes(Kronos clocks and vendor time clocks installs/support).
• Rack and Stackequipment, camera installs.
• DataCenter/Storage Room FMDS/5S (Ex. Network Cabinet Checks).
• Local Proof ofConcept projects by sho

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