ABOUT US Katalon, established in 2016, has rapidly evolved into a leading provider of a modern, comprehensive quality management platform . Our Katalon Platform empowers teams in quality assurance, DevOps, and software development to deliver exceptional customer experiences with increased speed, ease, and efficiency. Boasting over 30,000 global teams as clients , including several Fortune Global 500 companies like PwC, KPMG, and Abbott, Katalon is acclaimed as a top automation tool by renowned review platforms such as G2, Gartner, Capterra, and IT Central Station. ABOUT POSITION The Product Support Team is responsible for helping our end-users overcome their issues while using our products by answering support tickets, troubleshooting problems and resolving technical issues. Mission: Deliver the highest quality of customer service & product support while maintaining customer satisfaction Responsibilities: Providing appropriate solutions and information about products to customers, prioritizing and dealing with the questions in a timely manner. Manage the online FAQ and support article knowledge base. Responding to queries from customers by the system. Administrative support for the customer support team members according to instructions. Collaborate and communicate with cross-functional teams including Product, Engineering, and Account Management to ensure alignment. Other tasks and responsibilities as assigned Requirements Must-have Interest in the software testing field and technology. An ability to communicate and collaborate well with people. Ambition to learn and self-motivation with attention to detail. Have good administrative and organizational skills. Excellent written and verbal communication in English. Be patient, empathetic, and able to listen to customers to provide excellent service and support. Aptitude to learn and understand new and emerging technologies. Nice-to-have Bachelor’s degree in Computer Science / Software Engineering or equivalent; Knowledge of any testing tools such as Katalon Studio, Selenium WebDriver, Postman, or Robot Framework… Software Testing certificate is a plus. Benefits At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below! Attractive compensation package Generous time-off Flexible work arrangements Vibrant international working environment Premium healthcare coverage: For both you and your loved ones; Exciting company events: Embark on summer trips, annual parties, team-building activities, and so much more fun are waiting for you.! Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.
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