Hiring freshers For Mphasis Technical,Rivera Manpower

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  • Job DescriptionGreetings from Rivera Manpower Services! For more information contact the number given below:Sanskar – ***(whtsapp or mail your resumes if number is busy)As a Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.Responsibilities:Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customersProviding remote Infrastructure support delivery and performing problem cause analysisCollaborating with fellow support colleagues and other internal organizations to provide superior customer service .Required Technical and Professional Expertise :Minimum of up to 0-4 years of experience in IT Industry.Graduation is mandatory.Proficient to ensure customer issues are resolved in the most timely and effective manner possible.Demonstrable ability to handle various tasks or projects with changing priorities.Experience to utilize available time efficiently in order to achieve effective and efficient results.Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.Perks and Benefits:*Attractive Incentives*Bonus*Incentives*Shift AllowanceNote: Candidates should have experience into technical support voice process , Candidates should be in Bangalore. Only immediate joiners.Regards,Sanskar – ***Rivera Manpower Services