IT Assistant


Snohomish Regional Fire & Rescue

Administrative Assistants provide administrative support and coordination throughout the organization for various divisions. This role will primarily support the IT Division and will often act as the first customer service point of contact for the division and will assist IT with completing user requests and tickets for the department. The positions require a significant amount of customer service and computer skills.

  • Responsible for reception and front desk services; screen and direct calls
  • Respond to questions regarding District events, policies and procedures; provide guidance and direction to others as it pertains to these events, policies and/or procedures
  • Research, compile, analyze and summarize data for divisional use during meetings, budget reviews and/or special events
  • Develop, update, maintain and retrieve data from spreadsheets, database programs and/or other sources
  • Maintain electronic and paper-based information, directories and filing systems
  • Utilize and maintain departmental management systems which include verifying data entry for accuracy, managing customer service requests, generating reports and tracking resources
  • Review and ensure work products for accuracy and completion; provide accurate and confidential data entry and data retrieval including, but not limited to, timesheet verification and database maintenance
  • Monitor and track departmental information and accounts including permits, expenditures, budgets, etc.
  • Create, update and maintain spreadsheets, documents, invoices, requisitions and agreements ensuring accuracy and compliance to applicable rules and regulations


  • Knowledge of office practices, methods and procedures
  • Knowledge and skill in using a variety of MS Office products; including proficiency in Word, Excel, Adobe Acrobat, and Outlook
  • Knowledge of business correspondence standards including English, grammar, formatting, spelling, and punctuation
  • Ability to communicate clearly and effectively in both verbal and written formats
  • Ability to effectively use word processing, database, and spreadsheet software application programs in the course of assigned duties
  • Ability to learn new computer programs as necessary
  • Ability to meet tight deadlines
  • Ability to understand and follow broad and complex instructions
  • Ability to handle sensitive and confidential matters and situations
  • Ability to promote co-worker and public trust
  • Ability to establish positive working relationships
  • Ability to maintain confidential information and records
  • Ability to operate various office equipment (e.g., phone system, computer, projector, fax, copier, printer etc.)
  • Ability to prepare a variety of interoffice communications, correspondence, ordinances, forms, statistics, and reports of a routine or special nature
  • Ability to prioritize and appropriately schedule assignments or tasks to meet established deadlines
  • Ability to multi-task and be flexible with work project prioritization



  • Must be at least 18 years of age
  • High school diploma or G.E.D.
  • Be able to read, write, and fluently speak the English language
  • Two (2) years of progressively responsible administrative support experience
  • Possess a valid Washington State driver’s license and have an acceptable driving record
  • Basic knowledge of standard word processing, spreadsheet, and database computer software ensuring accuracy and consistency in entries and the ability to adapt to rapidly changing technology in this area (i.e., Excel, Word, Outlook)


  • Experience providing desktop / tier 1 help desk support
  • Experience with user provisioning, computer deployment and active directory management
  • Intermediate or advanced skills in Microsoft Office Suite and Adobe
  • Experience managing desk phones and cell phones

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