IT Service Management with 3 years of exp – Bangalore

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Opportunity for IT ServiceManagement role with an MNC client, Bangalore.About the Client:Our client is an Irish-domiciled multinational company that provides consulting and processing services.Experience – 4+ yearsSkills – ITIL & ITSMMust-Have – Incident, Change, Problem & Service Management. Location – BangaloreKey Responsibilities : 1 Leading, driving, and chairing all critical incident calls 2 Forming collaborative action plans via the technical lead with specific actions and deadlines, and ensuring these are completed safely and within SLA 3 Performing timely functional and hierarchical escalation 4 Resolving conflict to move forward to resolution 5 Ensuring all administration and reports are maintained and up-to-date, including contacts information and post incident report 6 Providing periodic critical incident updates Technical Experience : 1 Knowledge of ITSM tools like Jira /Service now and MS office tool like MS Excel Basic understanding of technologies deployed in the estate 2 ITIL certified would be added advantage Professional Attributes : 1 Good verbal and written communication skills 2 Good analytical and presentation skills 3 Must have good interpersonal and leadership skills 4 Willingness to learn and grow and ability to work under pressure 5 Flexible and adaptable

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