L2P-Talent Management I 1 to 3 Years I Kolkata,Capgemini

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Job Description Provide support to multiple functional and tecno-functional issues within the PM landscape across organizational hierarchy. Support includes all activities which falls under Functional/Admin Support from employee and organization perspective. Support HRBPs with information & support in order run the Performance Management process seamlessly within his/her purview. This includes provide proactive insight, sharing reports using MS Office Excel, understand various areas of service delivery and arrive at a solution proposition. Be responsible for various manual and automatic testing and migration activities/initiatives. Works with designated stakeholders to gather and finalize commitments to meet contractual thresholdsPrimary Skills Respond to clients queries & escalations accurately (via phone, live chat, email and case management system) Manage assigned part of the process according to Capgemini methodology and/or agreed transition planSecondary Skills Organize knowledge sharing sessions both within the team and cross teams Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool