Viasat, Inc.
MSO Technical Support Engineer at Viasat, Inc.
Viasat, Inc. is hiring a MSO Technical Support Engineer in Hyderabad, Telangana, India. The role details below come from the employer’s posting. You apply on the employer’s own site, and TechJobs360 never charges candidates.
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1. Job details
Viasat, Inc.
MSO Technical Support Engineer
Hyderabad, Telangana, India
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See the job description
On the employer’s site
2. Job description from Viasat, Inc.
About us
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do
This position interacts directly with our commercial customers and with various internal groups, including Network and Service Operations Engineers, and program management.
This position includes the MSO duties above and in addition will be working closely with DevOps engineers to investigate and help tackle complex SW and HW issues. Will also connect with the Tactical Assistance Center/TAC on identifying issues with the mobility network, all with a goal of improving overall mobility performance in multiple areas. This person will also have to be able to train peers on the latest process or technology.
The day-to-day
Monitor support channels to ensure a rapid response and resolution to any problem or inquiry
Support the provisioning and configuration of new terminals
Monitor our core service elements for exceptions
Follow appropriate critical issue procedures
Thoroughly documenting incident progress and resolution details in our ticketing system
Communicate outages and maintenance notifications to our customers
What you'll need
A Bachelor’s Degree in a technical discipline or in lieu of education, 3-5 years of relevant experience/military experience
Fluent in Python, Java, C#
Knowledge in SQL, JavaScript, and HTML
Experience working with Linux/Unix
Prior experience with CRM tools, such as Salesforce
Solid grasp of TCP/IP and Broadband Networks
Adept at performing troubleshooting of complex systems and equipment
Experience with the use of Network Monitoring Systems
Experience with hardware and software elements involved in IP networking and satellite communications
Advanced experience with Splunk
Packet capture / wire shark skills
What will help you on the job
2+ years in a NOC environment or similar technical support role
3+ years’ experience in a customer-facing service capacity
Passionate about customer support and service quality, and enjoys multi-tasking in a fast paced, team environment
We are looking for someone that enjoys working with the latest networking technologies and is always looking for ways to personally chip in to overall process improvement
Good interpersonal skills, including the ability to connect with both technical and non-technical audiences
EEO Statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.
3. Skills that usually matter in software engineering roles
General guidance from TechJobs360, not part of Viasat, Inc.’s posting. The job description above is what counts for this role.
| Area | What to be comfortable with |
|---|---|
| Languages | Java, Python, Go, C# or C++ |
| Frameworks & tools | A web framework, SQL and NoSQL databases, Git, cloud basics |
| Computer science basics | Data structures, algorithms, complexity |
| Ways of working | Version control, code review, testing, reading other people's code |
4. How to prepare for a MSO Technical Support Engineer interview
Interview formats differ by company and team, so confirm the rounds with the recruiter. Most hiring loops for roles like this cover:
A recruiter call or an online test. Read the job description twice and be ready to explain how your experience matches it.
Often coding problems on arrays, strings, trees, graphs or dynamic programming, solved while you explain your thinking.
Often design and trade-off questions sized to the role: an API, a component, or a small system.
Answer with the STAR method (Situation, Task, Action, Result). Prepare two or three real stories: a hard problem you solved, a disagreement you handled, and something you learned quickly.
5. Take-home pay example (FY 2026–27, new tax regime)
An example for two common package sizes, not this job’s salary. Under the new tax regime (Section 115BAC) salaried employees get a standard deduction of ₹75,000.
| Component | Example: ₹12 LPA | Example: ₹24 LPA |
|---|---|---|
| Basic salary (40% of CTC) | ₹40,000 / mo | ₹80,000 / mo |
| Employee EPF (12% of basic) | -₹4,800 / mo | -₹9,600 / mo |
| Income tax (TDS) | -₹6,933 / mo | -₹32,450 / mo |
| Professional tax | -₹200 / mo | -₹200 / mo |
| Approx. in-hand | ₹81,344 / mo | ₹1,44,304 / mo |
Work out the take-home pay for your own offer, in either tax regime.
6. Questions and how to apply
How do I apply?
Use the apply button below. It opens Viasat, Inc.’s own application page.
Does TechJobs360 recruit for this job or charge a fee?
No. We list openings from employers’ career sites. Viasat, Inc. runs the hiring, and nobody should ask you to pay to apply.
Is this job still open?
We check listings against the employer’s page every day and take down jobs that have closed.
Should I apply if I don’t match every requirement?
Usually yes, if you meet most of the core requirements and can show you learn quickly. A referral from someone on the team can help your resume get read.
Apply for MSO Technical Support Engineer at Viasat, Inc.
Apply on the employer’s site →
To apply for this job please visit careers.viasat.com.