Job description for Fresher RIM – Support: Experience – Fresher to 6 Months Skills – Must have done training on DevOps, Azure or Linux Communication – Excellent verbal and written communication. Notice period – Immediate BOND – 2.5 Years Location – Pune WFH Knowledge/Understanding required: Windows 10 & 11 OS installation, upgrading and troubleshooting. Concepts clear for Windows Active Directory. Understanding of SCCM. Understanding of DL, Functional Mailbox & Shared Mailbox Permissions Familiar with MS Exchange / Office 365 license provisioning. Antivirus update / scanning and troubleshooting at the client end Worked on Laptop Encryption and troubleshooting (McAfee / Bit locker) Understanding of VPN and experience of any VPN client Supporting VC and web conferencing tools like WebEx, Zoom, etc. Work on Network Printer and Secure Printer and installation and troubleshooting Work experience with Thin Client, Troubleshooting networking and connection issues. Working with Remote Tool / Assisting users: Worked on remote Support tools – GoToAssist, Bomgar etc. Worked on Service Now / Remedy or any other ITIL Tool, Clear concept of Incident, Problem, Request and Asset Management. Ensure that Incidents and Requests are resolved within agreed SLA. Contacting users to find out the nature of the problem or to guide them. Advising on software or hardware upgrades. Good To Have: Basic knowledge of Networking, DHCP, DNS related issues. Knowledge on any monitoring and reporting tool. VMWare / vCenter / Cloud knowledge. Citrix Knowledge and experience Cisco, Microsoft, Linux, AWS, Azure, or any related Certifications. Working Knowledge of different MFA Processes and permissions. Personal skills: Extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills and provide fast and effective support for clients. Develop processes and procedures that ensure Incident Management and Service Desk related action items are tracked and completed. Produce activities and workflow documentation for Change, Incident and Problem Management. Excellent verbal and written communication skill A high degree of initiative and flexibility Customer orientation (Providing basic training on computer operation and management) Coordinating with team members PS : Immediate to 15 days joiners only can apply for this role.
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