Project Manager


The Custom Group of Companies

The Project Manager will be responsible for managing projects that support upgrades and replacements of enterprise technology systems, conducting discussions, and workshops with a broad audience of stakeholders.

Essential Duties:

• Manage assigned projects (including planning, monitoring, and controlling) from concept through execution

• Organize project activities into manageable work efforts and determine an effective approach to completing the work, as outlined in project plans• Collaborate with staff across all levels to ensure high-quality deliverables and excellence in client satisfaction

• Coordinate and adjust work efforts with the team to ensure that work is completed within parameters of the agreed-to schedule

• Monitor and report on project activities

• Manage business process re-engineering initiatives

• Recommend process changes that remove silos and foster collaboration, efficiency, and modernization in operations

• Conduct and facilitate Business Process Mapping (BPM) sessions

• Document current ‘as-is’ business processes, capturing redundancies, gaps and inefficiencies

• Provide an analysis of processes including gaps, value propositions and recommendations

• Provide an assessment of capabilities and limitations of current and proposed business practices using industry best practices

• Document the envisioned ‘to-be’ business processes (mapped) to the appropriate solution

• Document additional business processes /practices as needed• Review city ordinances and state code for alignment with current and new business processes and operating procedures

• Develop centralize document management system

• Perform other related duties as assigned Qualifications

• BA/BS degree or higher in Business, Technology, or related field of study is required

• PMP designation and/or Agile Scrum Master Certification is preferred

• Advanced proficiency in project management concepts, especially the coordination of cross-functional projects.

• 10+ years relevant project management experience developing, managing, and implementing multi-disciplinary project deliverables with minimal supervision preferably in utilities and government

Extensive experience conducting stakeholder interviews, workshops, and managing process re-engineering initiatives

• Excellent oral and written communication skills

• Advanced proficiency in Microsoft Office Suite especially in Visio, PowerPoint, TEAMs, and Project Management software

• Knowledge / experience in CIS/CRM/Field Services systems and operations preferably in government and utility operations

• High degree in professionalism and confidentiality in all aspects of the position

• Ability to lead meetings and discussions with employees in all roles and levels • Ability to successfully manage project schedules and workload

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