Senior Service Desk Analyst

Idea 11 is looking for a Senior Service Desk Analyst to join our Managed Services team. This role is ideal for someone who has experience in frontline support and wants to take the next step into infrastructure, cloud, and platform technologies while continuing to deliver exceptional customer service. You’ll act as a senior member of our Service Desk team, resolving escalated technical issues, mentoring Level 1 analysts, taking ownership of identity, infrastructure and monitoring tasks and buil…