American Express
Senior Software Engineer II at American Express
American Express is hiring a Senior Software Engineer II in Chennai, Tamil Nadu, India. The role details below come from the employer’s posting. You apply on the employer’s own site, and TechJobs360 never charges candidates.
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1. Job details
American Express
Senior Software Engineer II
Chennai, Tamil Nadu, India
Not disclosed by employer
See the job description
On the employer’s site
2. Job description from American Express
The Opportunity
We are seeking experienced Manager-level Engineers to join the Operations Data
and Analytics organization. These are senior individual contributor engineering
roles reporting directly to the Director and providing technical leadership
across ServiceNow, IT Service Management, automation, integrations,
observability, and operational engineering.
A primary focus of these positions will be the design and development of
enterprise capabilities supporting Incident Management, Problem Management,
Change Management, and the CMDB capabilities and configuration data that enable
those processes.
This role is designed for an experienced engineer who can independently own
complex technical problems, influence architecture and engineering standards,
mentor less-experienced engineers, and work across organizational boundaries to
deliver enterprise-scale solutions.
While the role carries a Manager-level title, it does not have direct
people-management responsibilities. Success will come through technical
expertise, ownership, influence, execution, and the ability to raise the
engineering capability of the broader team.
RESPONSIBILITIES
* Design, develop, test, deploy, and support enterprise solutions on the
ServiceNow platform.
* Serve as a senior technical contributor for ServiceNow applications,
workflows, integrations, automation, APIs, and platform capabilities.
* Provide technical depth across Incident, Problem, Change, and supporting CMDB
capabilities.
* Own complex engineering initiatives from requirements and architecture
through implementation and production support.
* Design and enhance CMDB functionality, configuration relationships,
integrations, and data capabilities required to effectively support Incident,
Problem, and Change processes.
* Ensure configuration data can be effectively used for impact analysis,
incident investigation, root-cause analysis, change risk assessment,
automation, reporting, and operational decision-making.
* Provide technical guidance and mentorship to Associate Engineers and other
team members without formal people-management responsibility.
* Establish and promote development standards that improve maintainability,
scalability, security, performance, and upgradeability.
* Evaluate technical alternatives and make sound engineering decisions
balancing immediate requirements with long-term platform health.
* Identify opportunities to replace manual processes and one-off solutions with
reusable platform capabilities and automation.
* Partner with architects and other senior engineers on platform architecture
and technical roadmaps while following the Amex way development roadmap.
* Apply strong knowledge of ITIL and ITSM practices, with particular emphasis
on Incident Management, Problem Management, Change Management, and
Configuration Management.
* Translate process and operational requirements into scalable ServiceNow
solutions.
* Develop workflows, automation, business rules, integrations, data models, and
supporting capabilities across these ITSM areas.
* Partner with process owners, SRE, Application Support, Operations
Engineering, and application teams to improve service-management
capabilities.
* Develop solutions that improve the connection between incidents, underlying
problems, planned changes, affected services, applications, infrastructure,
and associated configuration items.
* Identify process and technology gaps and develop sustainable engineering
solutions to address them.
* Challenge unnecessary technical or process complexity and recommend simpler,
more scalable approaches.
* Improve the quality, consistency, and usability of operational and CMDB data
supporting ITSM processes.
* Design and develop integrations between ServiceNow and enterprise platforms
using REST APIs, web services, events, and related integration technologies.
* Develop automation that reduces operational toil and improves engineering
efficiency.
* Design reusable integration patterns and common services rather than
point-to-point solutions where appropriate.
* Troubleshoot complex integration, data, performance, and production issues
across multiple systems when required.
* Apply strong software engineering practices across application design,
development, automated testing, code review, deployment, and production
support.
* Develop maintainable, testable, and well-documented software.
* Promote effective use of source control, automated testing, and CI/CD.
* Participate actively in design and code reviews and provide constructive
technical feedback.
* Help define technical standards, reusable patterns, and engineering best
practices.
* Mentor Associate Engineers through code reviews, technical discussions,
pairing, and day-to-day collaboration.
* Remain current on relevant technologies and identify opportunities to
introduce new capabilities where they provide measurable value.
QUALIFICATIONS
* 5+ years of professional software engineering or platform engineering
experience, with demonstrated ability to independently deliver complex
enterprise technology solutions.
* Significant hands-on experience developing solutions on the ServiceNow
platform.
* Hands-on development experience with Incident Management, Problem Management,
Change Management, and CMDB capabilities within ServiceNow.
* Strong understanding of ServiceNow development practices, platform
architecture, workflows, integrations, APIs, and data models.
* Working knowledge of ITIL and ITSM processes.
* Experience developing or integrating CMDB capabilities that support ITSM
workflows and operational decision-making.
* Strong software engineering fundamentals, including application design, APIs,
data structures, automated testing, source control, and CI/CD.
* Experience with JavaScript and technologies used within the ServiceNow
development ecosystem.
* Experience designing and consuming RESTful APIs and web services.
* Experience developing and supporting production applications in a large
enterprise environment.
* Ability to independently troubleshoot complex technical, data, integration,
and production issues.
* Strong communication skills and demonstrated ability to influence technical
decisions across teams.
* ServiceNow development, implementation, or architecture certifications.
* Experience with ServiceNow capabilities such as IntegrationHub, Flow
Designer, CSDM, Event Management, Discovery, Service Mapping, or related
platform capabilities.
* Experience with Git, Jenkins, or comparable CI/CD technologies.
* Familiarity with cloud and open-source technologies.
* Experience with Site Reliability Engineering or application support
organizations.
* Experience in financial services or another highly regulated technology
environment.
* Independently own complex technical problems from definition through
production implementation.
3. Skills that usually matter in software engineering roles
General guidance from TechJobs360, not part of American Express’s posting. The job description above is what counts for this role.
| Area | What to be comfortable with |
|---|---|
| Languages | Java, Python, Go, C# or C++ |
| Frameworks & tools | A web framework, SQL and NoSQL databases, Git, cloud basics |
| Computer science basics | Data structures, algorithms, complexity |
| Ways of working | Version control, code review, testing, reading other people's code |
4. How to prepare for a Senior Software Engineer II interview
Interview formats differ by company and team, so confirm the rounds with the recruiter. Most hiring loops for roles like this cover:
A recruiter call or an online test. Read the job description twice and be ready to explain how your experience matches it.
Often coding problems on arrays, strings, trees, graphs or dynamic programming, solved while you explain your thinking.
Often design and trade-off questions sized to the role: an API, a component, or a small system.
Answer with the STAR method (Situation, Task, Action, Result). Prepare two or three real stories: a hard problem you solved, a disagreement you handled, and something you learned quickly.
5. Take-home pay example (FY 2026–27, new tax regime)
An example for two common package sizes, not this job’s salary. Under the new tax regime (Section 115BAC) salaried employees get a standard deduction of ₹75,000.
| Component | Example: ₹12 LPA | Example: ₹24 LPA |
|---|---|---|
| Basic salary (40% of CTC) | ₹40,000 / mo | ₹80,000 / mo |
| Employee EPF (12% of basic) | -₹4,800 / mo | -₹9,600 / mo |
| Income tax (TDS) | -₹6,933 / mo | -₹32,450 / mo |
| Professional tax | -₹200 / mo | -₹200 / mo |
| Approx. in-hand | ₹81,344 / mo | ₹1,44,304 / mo |
Work out the take-home pay for your own offer, in either tax regime.
6. Questions and how to apply
How do I apply?
Use the apply button below. It opens American Express’s own application page.
Does TechJobs360 recruit for this job or charge a fee?
No. We list openings from employers’ career sites. American Express runs the hiring, and nobody should ask you to pay to apply.
Is this job still open?
We check listings against the employer’s page every day and take down jobs that have closed.
Should I apply if I don’t match every requirement?
Usually yes, if you meet most of the core requirements and can show you learn quickly. A referral from someone on the team can help your resume get read.
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