Service Desk Management for Fresher – Gurgaon,2coms

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Wehave a huge OpeningFor Service Desk Management For a Renounced MNC Client In Gurgaon Location.About TheClient-Our Client is aglobal professional services company with leading capabilities in digital,cloud, and security. Combining unmatched experience and specialized skillsacross more than 40 industries, we offer Strategy and Consulting, Technology,and Operations Services.Role:Application Tech Support PractitionerResponsibility:Act as theongoing interface between the client and the system or application. We are dedicatedto quality, using exceptional communication skills to keep our world-class systemsrunning. Can accurately define a client issue and interpret and design aresolution based on deep product knowledge. L1 Service Desk Call taking profileRespond to the issues reported by customerspredominantly through voice and emails, chat, etc Identify, investigate, and diagnose the issueProvide resolution to customer based on in-scopeprocessesFollows the incident life cycle as defined byprocess – log the incident – categorize and document – resolve or assign theincident to relevant assignment group.Achieve client and client-defined targetsSalary – Negotiable, will discuss over the call.RequirementsExperience– Fresher & Experience(Technical Client Support)Qualification- BE/ in IT or MSC in IT.Excellent communication is a must-have.Comfortable with rotational night shifts (Work from office)BenefitsCab Facilities.Night Allowance.PFHealth Insurances