Service Manager

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  • Ohio

Rudd Equipment Company

Summary

We are seeking a reliable Service Manager responsible for the overall day to day operation of the Service Department to obtain optimum efficiency and economy of operations, superior customer service, and optimal profits. The Service Manager is accountable for the financial and operational Service Department results.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

Due to the nature of this position, employees are frequently expected to work independently, which involves making key decisions on behalf of the location on a regular basis. Employees are to keep their manager informed as decisions are made and use professional judgement on delegating decisions to other Rudd team members.

  • Collaboratively work with Branch VP and VP of Service Operations to plan and develop organizational policies and goals.
  • Supervise Field Dispatcher, Shop Forman, and Service Technicians in shop and field.
  • Evaluate training and staffing needs and carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  • Conduct and/or oversee annual performance evaluations with department personnel.
  • Identify and meet staffing needs .
  • Direct and coordinate methods of improvement to service in the present market while developing new markets to obtain a competitive position.
  • Develop a means for measuring customer service; assess technicians’ ability to provide customer service in a timely manner.
  • Develop and maintain ongoing positive key customer relationships.
  • Create and analyze department budgets, financial statements and business plans, identifying opportunities and creating plans to streamline and reduce cost while increasing efficiency.
  • Actively review operating reports with managers and administrative personnel to determine needed changes in programs or operations as required; Execute changes to optimize results.
  • Must Develop and maintain a strong relationship with all manufacturers’ representatives.
  • Work with the Branch VP and VP of Service Operations in creating and defining support packages.
  • Responsible for ensuring that the branch is in compliance with all safety codes including keeping updated on all regulations and codes, creating policies that comply with codes and communicating the policies to personnel.
  • All other duties as assigned.

Education and/or Experience

High School Diploma, or equivalent required and 2 or more years of relevant work experience and/or training; or an equivalent combination of education and experience and/or training that provide required knowledge, skills, and abilities.

  • 5 -10 years related manufacturer and/or distributor work experience preferred
  • 2-year degree preferred, but not required
  • Previous experience in a management or supervisory role a plus.

Communication Skills

  • Ability to enhance the company’s image with current and perspective customers.
  • Ability to diplomatically address customer issues and resolve problems using excellent verbal and written communication skills.
  • Can effectively present information and respond to questions from managers, personnel, and customers.
  • Possess strong leadership skills including demonstrated ability to assess development needs of personnel and managing workforce.

Computer Skills

Computer literate- Internal Operating Systems, Microsoft Office Operating Systems: Excel, Access, and Word. Must be comfortable using Excel to analyze monthly results and develop forecasts and plans.

Physical Demands

While performing the primary duties of this job, the employee must have sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally use hands to finger, handle, or feel; reach with hands and arms; stoop, twist, kneel, crouch, or crawl. Must be able to regularly lift, carry, push, and/or pull light to moderate amounts of weight up to 10 lbs. and occasionally up to 20 – 50 lbs; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Noise works in conditions with constant or intermittent noise. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to see color and adjust focus.

Work Environment

This job operates in both an office and field environment. Regular exposure to moving mechanical parts, loud machinery and occasional outside weather conditions should be expected. Climbing up and down stairs on a regular and frequent daily basis to reach the office will be required.

Position Type and Expected Hours of Work

  • This is position is classified as full-time.
  • Normal Days of work are Monday through Friday.
  • Overtime may be required on occasion as needed.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the personnel for this job. Duties, responsibilities, and activities may change at any time.

EEO/AAP Statement

Rudd Equipment Company, Inc. is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Incumbent or Applicant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran. To achieve our goal of equal opportunity, we maintain an Affirmative Action Program through which we take good faith efforts to recruit, hire, and advance in the employment of qualified minorities, women, persons with disabilities, Vietnam-era veterans, and other protected veterans.

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