ServiceNow Presales & Solution Lead

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Diverse Lynx

1) Strong understanding of ServiceNow platform, workflows, components and various solutions.

2) Consulting and Advisory experience in Now platform and relation with various Applications (preferably Financials)

3) ITOPS/HR Ops/Customer Service Ops/FSO/GRC areas.

4) Experience implementing SaaS / ServiceNow One platform solutions in one of these areas. Customer Experience, Technology Excellence, Employee Experience, Operational Excellence and Hyper Automation & Low Code

5) Experience/Exposure with ServiceNow platform administration in either IT/non-IT area

6) Technology background and enthusiastic about newer technology (For ex: AI/Gen AI/Cloud/Integrations)

1) Solutions knowhow for all 4 types of workflows / App Engine

2) Consulting Experience with ServiceNow and domain related solutions

3) Skill in MEAN (MongoDB / Any DB, Express JS, Angular JS, Note JS)

4) JavaScript, Bootstrap, Python, SSH and .NET Framework/Java

1) Lead discovery workshops to determine customers’ challenges and give product demonstrations to align our solution with customer needs for all ServiceNow opportunities across Infrastructure and Enterprise IT (HR Operation, Customer Services, Procurement Operation, GRC) landscape with onshore counterpart.

2) Answer product features and technical questions from customers.

3) Author response to RFX, Defend solution with internal and end customer.

4) Build & manage opportunity pipeline with proactive engagement with internal and external customers.

5) Demonstrate TCS offerings and solutions with internal/external customers.

6) Collaborate with ISU/BG and ServiceNow delivery organization to drive the growth strategy for ISU.

7) Create solution collaterals, collaborate with delivery to create caselets.

8) Represent TCS in partner events.

9) Contribute with offering maturation and new offering ideas.

10) Author POV that elevates TCS ServiceNow Credential

11) Stay current on competitive analysis and market differentiation (Ex: Battel Cards)

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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