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ServiceNow Solution Architect

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Accenture Federal Services

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Job Overview:
We’re seeking a hands-on ServiceNow Solution Architect to lead the architecture and design of our CMDB and Discovery implementation. You’ll own the end‑to‑end technical approach—aligning with CSDM, establishing data governance, configuring Discovery/MID Servers, and ensuring integrations and reconciliations support audit-readiness, security, and operational processes (Incident, Change, Asset).

Here’s what you need:
• 7+ years with ServiceNow; 3–5+ years leading CMDB & Discovery implementations
• Deep knowledge of CSDM, CMDB, Discovery, Service Mapping, and I&R
• Hands-on experience with MID Server deployment, credential vaults
• Proven integrations with SCCM/Intune, VMware, AWS/Azure/GCP, Dynatrace/Splunk/SolarWinds, etc
• Strong data modeling, normalization, and duplicate prevention experience
• Familiarity with ITIL v4 and audit/compliance requirements (SOX, ISO 27001)
• ServiceNow Certified System Administrator (CSA)

Bonus points if you have:
• Service Mapping (patterns/traffic-based discovery), Cloud Discovery (AWS/Azure), and/or container/K8s discovery
• Performance tuning for large environments; Discovery scheduling to avoid network saturation
• Scripting: JavaScript, Glide API, Flow Designer; REST/SOAP integrations
• Experience creating operational dashboards and CMDB Health scorecards
• Any of the below certifications:
• ServiceNow CIS – Discovery
• ServiceNow CIS – CMDB
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Technical Architect (CTA)
• ITIL v4 Foundation

Eligibility requirements:
• US Citizenship

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