Full Time Onsite Mid Mumbai, Maharashtra Posted 2 hours ago
Newfold Digital Philippines Inc
Newfold Digital Philippines Inc
📍 Mumbai, Maharashtra Unspecified India
site reliability
What You’ll Do & How You’ll Make Your Mark. Be responsible for downtime and maintain the product SLA. Participate in weekly on call rotation, solving escalated tickets, resolving outages, and debugging production issues. Provide great customer service by responding to escalations and building self-serving tools/methods for customers and support teams. Work closely with various stakeholders like Engineering, Monitoring and Operations teams, NetOps &, business development teams. Strict adherence …
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