Listed salary ranges may vary based on qualifications, experience, and local market. Who we are For 30 years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization) With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO) We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?
Provide portfolio-level, strategic oversight for the design, development, modification, and implementation of mid- and long-term solutions within the ServiceNow platform to solve the most complex business and technical issues
Make high-level design choices and recommend solutions that align architecture to strategic plans.
Provides expertise and leadership in ServiceNow platform and integration design to meet business requirements.
Work directly with customers to understand business requirements
Develop a scope of work to meet customer business requirements
Manage customer relationships.
Creating statements of work with specific, granular delivery steps in alignment with scope of work.
Responsible for managing scope of work, insuring contractual deliverables and managing change orders for assigned projects.
Provide customers with ServiceNow roadmaps that align with their business strategy
Provide technical and architectural guidance, support and training for other team members.
Coach and mentor
Provide presentations and demonstrations of ServiceNow functionality and roadmap.
Summary of Qualifications
Advanced experience in configuring/implementing/developing ServiceNow functionality across ServiceNow modules (cross-platform)
Deep technical knowledge of at least three (3) ServiceNow functional areas – i.e ITSM, ITOM, CSM, HRSD, ITBM
Deep knowledge of ServiceNow architecture and concepts
Significant experience working with customers to gather business requirements and develop a technical solution design to meet the requirements.
Significant experience leading ServiceNow engagements with multiple resources
Experience working in an agile environment utilizing Story/Defect methodology including writing agile stories for ServiceNow development and testing.
Experience designing business functions, processes and information flow within ServiceNow or between ServiceNow and other business systems using SOAP and REST API
Advanced ability to provide guidance on programming practices and techniques to individuals and cross-functional teams
Experience implementing ServiceNow upgrades and patches, knowledge of ServiceNow upgrade and patching process
Experience managing ServiceNow code changes in update sets and promoting and applying update sets across instances
Ability to provide technical ServiceNow demonstrations across multiple ServiceNow functional areas – i.e ITSM, ITOM, CSM, HR, ITBM
Experience with JavaScript and Angular JS
Expertise in ServiceNow Development and Administration techniques
Experience implementing integrations of ServiceNow to external systems with knowledge of common integration techniques
