Technical Architect at Zendesk

Job Description

Job Description: Data Migration Technical Architect

Location: Pune, India

Description:

Zendesk, a fast-growing web-based customer service and engagement software company, is looking for a Data Migration Technical Architect to help document and execute customer data transformation requirements into and out of Zendesk.

In this role, you will directly consult with a wide array of external business leaders, encouraging and partnering with them as they transform their businesses! Your primary responsibilities include understanding the customer’s business needs, consulting them on Zendesk best practices, documenting their overall goals, and ensuring the project execution fulfils these goals.

As a Data Migration Technical Architect, you will work on a cross-functional global team consisting of Project Managers and Data Engineers within the Zendesk Professional Services organisation. You need to be self-motivated and able to work on multiple concurrent projects with competing priorities to bring your projects to completion.

In this role, you will become an expert on Zendesk data imports, data exports, and configuration replications!

Responsibilities:

Understand, document, and implement customer requirements according to scope. Ask questions and dig into the customer’s use case, capture the business problem we are solving together, and finally craft their Zendesk instance to ensure the customer's success.

Help Zendesk customers understand standard methodologies in migrating their data

Actively collaborate with customers in mapping their data structures into Zendesk

Handle migration projects from start to finish

Collaborate with developers who are performing the migrations

Communicate & forecast resource needs over the course of multi-week projects

Ensure platform data services work is completed on time and on budget while supporting the Professional Services delivery team

Become a domain specialist in Zendesk Platform Data Services

Help shape, refine, and document the processes involved in migrations

Requirements:

Bachelor of Computer Engineering with 8+ years of

Data Migration Architect experience

Extensive experience working directly with customers.

Experience with various architectures (Web, Enterprise, SaaS)

Experience with Python, SQL, RESTful and JSON API implementation and integration approaches

Good understanding of ETL, data management and transformations

Excellent instincts and ability to interface at a senior level with ease

Outstanding communication, interpersonal, and writing skills

Passionate about customer service and how it can transform businesses

Strong organisational skills and an ability to multitask under pressure

Nice to Have:

Project Management Skills

2+ years of experience in Professional Services

Experience with Zendesk configuration, implementation approaches, and App Framework and related SSO capabilities

Zendesk Certification(s)

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration – while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.