NTT Recruitment hiring freshers Service Desk Analyst for Bangalore
NTT Recruitment hiring freshers:
NTT is hiring candidates for the role of Service Desk Analyst for the Bangalore, Karnataka, India location. The complete details about NTT Off Campus Recruitment are as follows.
At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.
Job Position:- Service Desk Analyst
Job Location:- Bangalore, Karnataka, India
Salary Package:- As per Company Standards
NTT Recruitment hiring freshers:
Eligibility Criteria:
Qualifications and Certifications:-
General Qualification in Technology (Technical Diploma) or equivalent
India specific – A minimum of 13 years of education with a diploma in IT or a graduate degree or equivalent
Required Experience:-
Moderate number of years work experience
Demonstrable related work experience in the Technology Industry and Call Centre environment is preferred
Knowledge, Skills, and Attributes:-
Ability to work under guidance
Ambitious self-starter
Ability to use sound judgement to escalate an issue to a higher level
Methodical in approach to ticket resolution
Demonstrates ability to interact with a variety of stakeholders
Demonstrates required integrity to ensure excellent client service and retention
Demonstrates the attributes of professionals
Excellent attention to detail and client focussed
Strong and effective verbal and written communication skills
Ability to work in 24X7 shift structure, based on a defined roster
Key Roles and Responsibilities:-
Receive, log, validate and diagnose client requests, on full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms and processes
Uses MS product and process knowledge along with discretion to respond to tickets
Provide client with a first call resolution, where possible, leveraging standard operating procedures or work instructions. Build knowledge articles, or flag the need for such content, when relevant articles are not available
Provide timely updates to clients, when requested, on any pending requests or tickets.
Work closely with resolver groups, and other functions, to ensure timely updates are sent to client
Produce breach and ageing reports for tickets opened by service desk
Identify gaps and short comings in the current processes, procedures, services and provide recommendations for improvement
