S&P Global Off campus Hiring 2020|Client Relations Specialist|BE/BTech/Me/M.Tech|Ahmedabad
About the Company :
S&P Global Off campus Hiring 2020:At S&P Global, we do not give you intelligence—we give you essential intelligence. The essential intelligence you need to make decisions with conviction. We are the world’s foremost provider of credit ratings, benchmarks and analytics in the global capital and commodity markets. Our divisions include S&P Global Ratings, S&P Global Market Intelligence, S&P Dow Jones Indices and S&P Global Platts. For more information, visit www.spglobal.com
S&P Global Off campus Hiring 2020:
|Position:||Client Relations Specialist|
|Experience Needed:||0 – 5 years|
|Salary:||Best in industry|
1. Graduate/Post Graduate in any background.
2. Excellent written and verbal communications skills.
3. Strong research skills are critical.
4. High degree of accuracy and attention to detail.
Ability to multitask in a highly complex, fast-paced environment.
6. Strong organizational skills required to prioritize work and meet established deadlines.
7. Commitment to excellent customer service
Client Relations (CR) is responsible for handling inbound queries received via email and phone, resolving them or triaging to the appropriate department. The team is the first point of contact for both internal and external clients and as such needs to ensure that providing exceptional customer service is their top priority.
You will be expected to perfect the art, challenge the status quo and your effort to land this job may reduce a bit if you have a creative side too – making videos, writing blogs, engaging strangers in conversation etc.
Client Relations Specialist would be responsible for
* Answering and resolving queries received via emails & phone calls from both internal and external clients.
* Triaging queries that cannot be resolved by the CR team to the appropriate department.
* Liaising with Sales Representatives and Account Managers, as and when required.
* Ensure that requests are handled within agreed TAT & escalations are coordinated with the senior team members.
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