Tata Communications Recruitment 2021 | Experience: 0-4 years|Pune
Tata Communications Recruitment 2021:Tata Communications is hiring candidates for the role of Customer Service Executive – Service Assurance – 12001 for the Pune, India location. The complete details about Tata Communications Recruitment 2021 are as follows.
Tata Communications Recruitment 2021:
Company Name:-Â Tata Communications
Job Position:- Customer Service Executive – Service Assurance – 12001
Job Location:-Â Pune, India
Salary Package:-Â As per Company Standards
Job Posted Date:-Â 18th-October-2021
Tata Communications Recruitment 2021:
Job Description:
- Responsible for the equipment’s operation and maintenance (Fault, configuration, alarm, performance and security) or network components to drive network efficiency and availability.
- Ensure efficient and effective technical customer service as per SLAs. Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues.
- Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability.
- This group of specialists provides technical expertise in assisting clients with installations, maintenance, upgrades and repairs for IP, Transport, Voice and Mobility, WLA ATMs.
- Maintain quality standards to achieve optimal levels of operation and KPI targets. Provide last mile support for service assurance of all business segments across TCL. Tracks and monitor network traffic and performance to ensure minimal interruption to transmission and/or network switches.
Required Qualification:
- Has enough knowledge within Service Assurance to allow them to apply their knowledge efficiently and work productively with broad instruction.
- Regularly participate in important projects or activities as a full contributing team member, is able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes.
- Operational role which is responsible for delivering results that have direct impact on the achievement of results within Service Assurance.
- How to Apply For Tata Communications Recruitment 2021:
To Apply: Link
| Company Name | Â Location | Â Â Â Â Â Â Â Â Apply Link |
| Bangalore | Click here | |
| TCS | Across India | Â Click here |
| Infosys | Pune | Click here |
| Wipro | Across India | Â Click here |
| CGI | Bangalore | Click here |
| Capgemini | Bangalore | Â Click here |
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