Unisys Recruitment 2020|Service Desk Associate | Any Degree | Bangalore

Unisys Recruitment 2020:Unisys scheduled to hire for the role of Service Desk Associate for Any Degree graduates at Bangalore. The detailed eligibility and application process are given below.

Unisys Recruitment 2020 :

Required Qualification–

• University degree or equivalent education and experience
• Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level
• 6 months IT Service Desk experience
• 6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS windows networks
• Working knowledge of data and voice network concepts

Job Description:-

• 1st Level telephone and other media contact support
• Strive for a high level of first contact resolution
• Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
• Accurately document calls and incidents
• Manage time and workload to meet predetermined service levels
• Maintain data accuracy in our contact management system
• Assign incidents and requests to the correct support group
• Act as a single point of contact on incidents and problems logged

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