Associate Cloud Support Engineer at Akamai
Akamai is hiring a Associate Cloud Support Engineer in Bengaluru, Karnataka, India. The role details below come from the employer’s posting. You apply on the employer’s own site, and TechJobs360 never charges candidates.
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1. Job details
Akamai
Associate Cloud Support Engineer
Bengaluru, Karnataka, India
Not disclosed by employer
See the job description
On the employer’s site
2. Job description from Akamai
Be part of a world class technical team supporting the biggest online companies
and events.
Would you like to work across diverse geographies, environments, cultures and
technologies?
Join our best-in-class global technical support family
The Technical Support Organization resolves complex issues for global customers,
including Fortune 500 companies and Government Agencies, through collaboration
and excellence. Expertise drives knowledge sharing and feedback utilization to
enhance products and services. AkaTec offers remote, comprehensive support for
Akamai products and platforms, ensuring reliability 24/7/365 across regions and
communication channels.
Partner with the best
As an Associate Cloud Support Engineer resolves technical issues for global
customers, ensures cloud system security, and improves processes while enhancing
customer experience. This role involves mentoring peers, guiding investigations,
and collaborating across teams to deliver effective solutions. Work
independently on intricate system interactions during weekends, focusing on
availability and performance of systems.
As an Associate Cloud Support Engineer, you will be responsible for:
* Owning the problem resolution and working independently to address customer
concerns & technical issues in a timely manner.
* Driving troubleshooting and complex data analysis of the Akamai
platform/services for quick mitigation & prevention of customer issues.
* Collaborating and leading communications(emails/calls) with
internal+external stakeholders to effectively manage complex situations.
* Supporting your peers by prioritizing pooled customer work, ensuring quality
handover of work and knowledge.CSE
* Enhancing organizational and customer knowledge through technical writing,
while continually developing expertise and driving innovation across
processes, operations, and technology.
Do what you love
To be successful in this role you will:
* Have a Bachelor's degree in computer science/Engineering or relevant fields
* Have 1-2 years of experience in providing technical solutions & support to
B2B customers
* Diagnose issues across distributed systems using expertise in internet
protocols (DNS, HTTP/S, TCP/IP, TLS) and Linux/Unix for debugging.
* Possess analytical problem-solving skills with the ability to resolve complex
technical issues including prioritization of workload & responsibilities.
* Have a Customer-first attitude with the ability to empathize and communicate
effectively (written/verbal) to deliver exceptional customer experience.
* Demonstrate excellent interpersonal abilities, collaborate effectively in
teams, and exhibit self-motivation with enthusiasm for your responsibilities.
Build your career at Akamai
Our ability to shape digital life today relies on developing exceptional people
like you. The kind that can turn impossible into possible. We’re doing
everything we can to make Akamai a great place to work. A place where you can
learn, grow and have a meaningful impact.
With our company moving so fast, it’s important that you’re able to build new
skills, explore new roles, and try out different opportunities. There are so
many different ways to build your career at Akamai, and we want to support you
as much as possible. We have all kinds of development opportunities available,
from programs such as GROW and Mentoring, to internal events like the APEX Expo
and tools such as Linkedin Learning, all to help you expand your knowledge and
experience here.
Learn more
Not sure if this job is the right match for you or want to learn more about the
job before you apply? Schedule a 15-minute exploratory call with the Recruiter
and they would be happy to share more details.
3. Skills that usually matter in cloud, DevOps and SRE roles
General guidance from TechJobs360, not part of Akamai’s posting. The job description above is what counts for this role.
| Area | What to be comfortable with |
|---|---|
| Languages | Go, Python, Bash, Terraform (HCL) |
| Frameworks & tools | Kubernetes, Docker, CI/CD, monitoring (Prometheus, Grafana) |
| Computer science basics | Data structures, algorithms, complexity |
| Ways of working | Version control, code review, testing, reading other people's code |
4. How to prepare for a Associate Cloud Support Engineer interview
Interview formats differ by company and team, so confirm the rounds with the recruiter. Most hiring loops for roles like this cover:
A recruiter call or an online test. Read the job description twice and be ready to explain how your experience matches it.
Often coding problems on arrays, strings, trees, graphs or dynamic programming, solved while you explain your thinking.
Often design and trade-off questions sized to the role: an API, a component, or a small system.
Answer with the STAR method (Situation, Task, Action, Result). Prepare two or three real stories: a hard problem you solved, a disagreement you handled, and something you learned quickly.
5. Take-home pay example (FY 2026–27, new tax regime)
An example for two common package sizes, not this job’s salary. Under the new tax regime (Section 115BAC) salaried employees get a standard deduction of ₹75,000.
| Component | Example: ₹12 LPA | Example: ₹24 LPA |
|---|---|---|
| Basic salary (40% of CTC) | ₹40,000 / mo | ₹80,000 / mo |
| Employee EPF (12% of basic) | -₹4,800 / mo | -₹9,600 / mo |
| Income tax (TDS) | -₹6,933 / mo | -₹32,450 / mo |
| Professional tax | -₹200 / mo | -₹200 / mo |
| Approx. in-hand | ₹81,344 / mo | ₹1,44,304 / mo |
Work out the take-home pay for your own offer, in either tax regime.
Open the salary calculator →6. Questions and how to apply
How do I apply?
Use the apply button below. It opens Akamai’s own application page.
Does TechJobs360 recruit for this job or charge a fee?
No. We list openings from employers’ career sites. Akamai runs the hiring, and nobody should ask you to pay to apply.
Is this job still open?
We check listings against the employer’s page every day and take down jobs that have closed.
Should I apply if I don’t match every requirement?
Usually yes, if you meet most of the core requirements and can show you learn quickly. A referral from someone on the team can help your resume get read.
Apply for Associate Cloud Support Engineer at Akamai
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